The Messenger customer chat plugin allows you to integrate your Messenger experience directly into your website. This allows your customers to interact with your business anytime with the same personalized Mav experience
This article applies to the Mav Pre-Qualification Playbook, one of several available to you with Mav. Learn more about our Playbooks here.
The Facebook Messenger Widget automatically loads recent chat history between the person and Mav, meaning recent interactions with your business on the Messenger app, or in the website widget will be visible. This helps create a single experience for your customers, and enables you to continue the conversation even after they have left your webpage. No need to capture their information to follow up, just use the same conversation in Messenger.
To add the website widget to your website, email our support team and request this feature. We'll reply back with developer instructions on how to insert the HTML code block you can insert into your website.